Online Dispute Resolution
Customers who are defined as consumers by Law 144/2015 and who have signed purchase and sale and/or service provision contracts have the right to turn to official entities that help them in resolving any conflict concerning such contracts, without prejudice to recourse to the Judicial Courts. The updated list of Alternative Dispute Resolution entities available under article 17 of Law no. 144/2015, of 8 September, is listed on the Consumer Portal, accessible via the website www.consumidor.pt . For more information, you can also consult Law 144/2015. We further inform you that, to resolve disputes arising from online purchases, you can use a resolution system, called “ODR Platform - Online Dispute Resolution/ RLL”, created by the EU. You can access this platform through the website: Online Dispute Resolution
Lisbon Consumer Dispute Arbitration Center
Consumer Dispute Arbitration Center of Vale do Ave/Arbitration Court
CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
CNIACC – National Center for Information and Arbitration of Consumer Conflicts
Consumer Dispute Arbitration Center of the District of Coimbra
Algarve Consumer Conflict Information, Mediation and Arbitration Center